Get in Touch With Us
This page tells you how to reach the editorial team behind Non Gamstop Casinos, what we can realistically help with, and where to go instead when your question needs a casino, a regulator or a support service rather than a comparison site. If you are researching the highest payout casinos not on GamStop and something on our pages looks wrong, out of date or unclear, contact us and we will check it.
How to reach the editorial team
Email is the only channel we operate. Write to [email protected] and a member of the team will read it. We aim to reply within two working days, though corrections that need us to re-verify a casino's published terms can take longer.
To get a useful answer first time, include:
- The page on werkhouse.co.uk you are asking about, and the section or heading.
- The casino name, if your message concerns a specific brand.
- What you saw versus what we published — a screenshot of the operator's terms page helps enormously.
- The date you checked. Bonus percentages, wagering multipliers and withdrawal limits change without notice.
Please do not send us account numbers, card details, passwords, copies of identity documents or bank statements. We do not need them, we cannot act on them, and no legitimate enquiry to a publisher requires them.
What we can and cannot do for you
| You want | Can we help? | What to do |
|---|---|---|
| A correction to something we published | Yes | Email us with the page and the evidence; we re-check and amend or note the uncertainty |
| Explanation of a wagering requirement or payout term | Yes, in general terms | Ask, and we will explain how the mechanic works and what to look for in the T&Cs |
| A stalled withdrawal or a closed account | No | Raise it with the casino's complaints procedure, then its licensed dispute service |
| Access to a bonus, a higher limit or a goodwill payment | No | Only the operator can change your account terms |
| Removal from GAMSTOP or from an operator's self-exclusion list | No | Contact GAMSTOP directly; exclusion periods run their course by design |
| Help with gambling that has stopped being enjoyable | We can signpost | GamCare's National Gambling Helpline, 0808 8020 133, is free and open 24 hours |
How we make money, and what that changes
Some links on werkhouse.co.uk are commercial. If you open an account through one, the publisher may earn a commission at no extra cost to you. That arrangement does not buy a position in our lists, does not soften a write-up, and does not stop us publishing a limitation. If you think a page reads as though it did, say so in your email — that is exactly the kind of message we want.
Questions about specific casinos we cover
Most reader emails are about the brands in our top list. Below are three we are asked about most, with the headline terms as the operators advertise them and the caveats we would raise before you commit money. Percentages and caps are the operator's own published figures at the time of our last check on 23 September 2026; verify them on the casino's terms page before depositing, because they move.
Betmica — the biggest advertised package, and the biggest playthrough
Betmica sits top of our list on editorial score (10.0), largely because the breadth of its slots floor and the clarity of its cashier pages held up when we reviewed them. The headline is a welcome offer of 570% up to £5,700 plus 270 free spins, spread across staged deposits rather than paid on a single first deposit. Material conditions to check before you opt in: the minimum deposit that qualifies each stage, the wagering multiplier applied to bonus funds and to spin winnings, the maximum stake per spin while a bonus is live, the expiry window, and any cap on what bonus winnings can be converted to withdrawable cash.
Limitation: a very large advertised maximum is only reachable by depositing very large sums, and high-percentage packages of this shape usually carry the heaviest turnover requirements on the page. If your interest is a clean payout rather than a big balance on paper, the headline number is the least useful figure in the offer.
Kikibet — a slightly smaller package with the same questions to ask
Kikibet (9.9) earns its place for a well-organised game lobby covering slots, blackjack, roulette, baccarat and live dealer tables from recognisable studios. The advertised welcome is 350% up to £5,555 and 300 free spins. The figures to pin down are the same three that decide real value: wagering multiplier, maximum bet while wagering, and whether free spin winnings are capped separately from the deposit bonus.
Limitation: we have not been able to verify a published GBP-first cashier across every payment route, so UK players should confirm before depositing whether their chosen method settles in pounds or triggers a conversion charge from their bank or card issuer.
Betninja — a flatter, easier offer to read
Betninja (9.8) is the one we point readers to when they find percentage-based packages confusing. Its £1,000 bonus and 100 free spins for new players is a simpler structure, which generally makes the cost of clearing it easier to calculate before you deposit. Qualifying deposit, wagering multiplier, game contribution rates and expiry still apply and still need reading.
Limitation: the smaller ceiling means less upside for higher-stakes players, and a flat-sounding offer can still carry a cashout cap that limits what you keep from the free spins portion.
Others in our list
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| WinnerIsland | Up to €1,000 + 100 free spins | 9.8 |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.8 |
| Smash Casino | 600% up to €10,000 slots package | 9.8 |
| Nightluck | 805%, €6,400 + 280 free spins | 9.8 |
| CoinPoker | 150% up to $2,000 | 9.6 |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.6 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.6 |
Where an offer is quoted in euros or dollars, a UK player funding in pounds should expect a conversion somewhere in the chain — either at the cashier or on the card statement. Ask us if a listing is unclear and we will say plainly what we could and could not verify.
Money questions we answer by email
We cannot process a payment or chase one, but we can explain the mechanics, and this is the single largest category of reader mail.
- What it costs to take part: minimum deposits are set by the operator and often differ by method. A bonus almost always has its own higher qualifying deposit than the cashier minimum.
- Paying in: debit cards, bank transfers, e-wallets and cryptocurrency are the methods commonly offered by offshore sites. PayPal is rarely available at casinos outside the Great Britain licensing regime, so treat any claim that it is as something to confirm at the cashier before you rely on it. Credit cards are not a route to use for gambling.
- Getting paid out: most operators return funds to the method you deposited with. E-wallet and crypto withdrawals are usually the quicker routes; bank transfers the slowest. Advertised processing times describe the operator's internal approval step, not your bank's clearing time, and we present them as advertised rather than measured.
- Fees and conversion: a casino may charge nothing while your card issuer still applies a non-sterling transaction fee. Check both sides.
- Limits: daily, weekly and monthly withdrawal caps are common, and a large jackpot may be paid in instalments. Read the payments terms before, not after, a win.
- Verification: expect KYC identity checks and, on larger sums, source-of-funds checks. Documents requested at withdrawal rather than at signup are normal but slow things down; uploading early usually helps.
Game and sportsbook questions
Readers also write in about what is actually on offer. The casinos in our list generally cover slots (including progressive jackpots, with published RTP and volatility varying widely by title), table games such as blackjack, roulette and baccarat, and live dealer rooms streamed with human croupiers. Mobile play is usually browser-based rather than a downloadable app. We do not publish game counts unless the operator states them, because those figures change weekly.
Several of these brands also run a sportsbook beside the casino, and that is a different product with different rules: pre-match and in-play markets, accumulators, bet builders, cash-out, and in some cases esports. Free bets there typically carry minimum qualifying odds — 1.50 or 2.00 in decimal terms is common — rather than a wagering multiplier. Where a shared wallet links casino and sportsbook, a casino bonus may restrict sports betting until it is cleared. Ask us if a specific brand's wallet arrangement is unclear and we will tell you what its terms state.
Regulation, eligibility and complaints
You must be 18 or over to gamble. The UK Gambling Commission licenses operators serving Great Britain, and every GB-licensed site is required to participate in GAMSTOP, the national self-exclusion scheme. Northern Ireland sits under separate gambling legislation, so "UK" and "Great Britain" are not interchangeable here.
The casinos on this site hold overseas licences instead — Curaçao is the most common — and are not part of GAMSTOP. That has consequences you should weigh: the UKGC's dispute framework, its advertising and bonus rules and its deposit-limit requirements do not apply, and your recourse in a dispute runs through the operator's own complaints procedure and whatever body its licence names. Accepting British customers is not the same as being authorised to serve them, and we will not tell you a site is safe. We can tell you what a licence covers and what it does not.
If you are registered with GAMSTOP, the exclusion is there to be respected. We cannot lift it and neither can an operator. Alongside GAMSTOP, blocking software on your devices, bank-level gambling blocks, and operator-side deposit and loss limits are all practical tools. For free, confidential support, GamCare's National Gambling Helpline is on 0808 8020 133, 24 hours a day.
Corrections, and how we assess what we publish
Our rankings come from desk research: reading published terms and conditions, cashier and payments pages, licensing statements and ownership disclosures, then comparing them across the list. We do not open accounts, deposit or withdraw, so nothing on this site is a tested result. Where an operator's claim could not be independently confirmed, we say so rather than repeat it. Commission never moves a brand up a list.
That method has an obvious weakness: published terms change, and sometimes quietly. Reader corrections are the fastest way we find out. Send the page, the discrepancy and the date, and we will re-check and update, with the correction noted where the change is material.
If you would rather browse before writing, start with our main comparison of casinos not on GamStop and email us with anything that does not add up. A short, specific message gets a better answer than a long general one — and we would rather answer a question before you deposit than after.